![]() ![]() For example, greeting patients with a smile and asking questions about their welfare can help comfort patients.To practice active listening in interprofessional collaboration, you need to be mindful of your attitude, behavior, and environment. Nurses should focus on improving their relationships with all people they encounter to create safe, open environments that promote effective communication. Such an environment helps professionals feel comfortable sharing their thoughts. Receiving undesirable medical news can be unsettling for patients, but when a therapeutic relationship exists, nurses can better manage their patients’ mental welfare and express their genuine concern.Ī safe and open environment is also important for effective communication between nurses and other health practitioners, the American Nurses Association and AONE noted. They explained that this relationship encourages patients to share information candidly to their nurses and other health professionals and ensure that patients receive the information their nurses impart. “The therapeutic relationship is an important prerequisite to effective communication between health professionals and patients,” Kourkouta and Papathanasiou observed. By employing active listening, according to Kourkouta and Papathanasiou, nurses can more accurately assess and respond to the needs of their patients. ![]() This point is vital for nurses, who may speak to patients with conditions that impair their ability to accurately give nonverbal cues. If the nonverbal cues don’t match the verbal communication, listeners should employ active listening techniques to ensure they understand a message correctly. These organizations encourage nurses to listen for a speaker’s tone and the emotions conveyed to gain a greater understanding of the message.Ī speaker’s verbal and nonverbal communication should agree for clear communication. Verbal cues beyond the message itself are also important, according to the American Nurses Association and AONE. Nurses should pay close attention to these patients’ nonverbal cues to learn about what they’re trying to express. Vertino, DNP, PMHNP-BC, CARN-AP, noted that some patients cannot communicate verbally. However, in her paper “Effective Interpersonal Communication: A Practical Guide to Improve Your Life,” Kathleen A. In most cases, you’ll receive both verbal and nonverbal messages from people you’re communicating with. Kourkouta and Papathanasiou noted that facial expressions, posture, gestures, and physical barriers - such as how far away a speaker stands from a listener - are all key nonverbal cues. This observation is especially true in high-intensity environments, such as those in which nurses typically work, when communication typically goes beyond words, according to the American Nurses Association and AONE. ![]() However, effective communication also requires consideration of nonverbal cues. Much communication theory focuses on verbal communication. These researchers also noted that active listening typically doesn’t happen during “hurried communications,” emphasizing the need to slow down and take the time to effectively communicate. Nurses can practice this skill in many contexts, including listening to patients describing their symptoms. In their paper “Active Listening: The Key of Successful Communication in Hospital Managers,” Vahid Kohpeima Jahromi, Seyed Saeed Tabatabaee, Zahra Esmaeili Abdar, and Mahboobeh Rajabi explained, “Active listening requires listening for the content, intent, and feeling of the speaker.” Active listeners should ask questions and give nonverbal, visual cues to indicate they take an interest in what a speaker is saying and understand it. Indeed, active listening is an important principle of effective communication. While a chance exists that the listener will interpret the message exactly as the speaker intended, this exact interpretation may not always occur. Kourkouta and Papathanasiou observed, “The message sent is not the same as the message received.” The listener decodes the speaker’s message in a process subject to perceptions and individual factors. ![]()
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